Support and Maintenance

Support and Maintenance

After applications have been well configured and deployed across the business units of the implementing organization, the organisation might want to out-source the process of continuously running and maintaining the applications.

Our support team ensures the applications run seamlessly and smoothly with no down time to give peace of mind to process owners.  
 

With IT Consulting from De CircleLead, you can expect:

  • Vendor-agnostic solutions - based on known technology standards and best practices 
  • Technology and business acumen - a unique mix often missing from other providers 
  • Full IT Services - including planning, procurement, implementation, and ongoing management 

 
 

ERP Scoping 



We help customers identify data origins that should be covered in Enterprise Resource Planning software. This will ensure meaningful and insightful reports to derive quicker ROI. 

 

Proof of Concept 

By this service we assist clients to set an exact scope and evaluation parameters for concept that needs to be proved by a demonstration. We also engage in providing proof of concept of the products that we propose to clients for enhancing their business. 

 

Implementation 

A scientific methodology for requirements analysis, scope analysis, customisations, systems integrations, user policies, user training and delivery. We guide our clients from purchase to use the software and hardware purchased for ERP packages.

With our proven track record of implementing ERP at various clients from varied industries and sizes, our implementation honing up on an exponential curve. Our clients always leverage, gathered expertise in deriving their business benefits. 

 

SAP CONSULTING 


De CircleLead helps you to improve and optimize your business by aligning your organization’s business processes with supporting SAP technology. As Consultants, we focus exclusively on meeting the demands and challenges specific to your business with SAP Solutions provided by highly experienced and adept SAP Consultants. 
 

To remain competitive, you must keep abreast in your market, as well as stay current with the technology and practices of your business. By providing SAP Solutions, De CircleLead helps your business observe a lean and profitable operation.

As we understand that every company is peculiar, our aim is to provide you with a solution that best fits your environment, needs and budget. Our SAP Consultants are certified across several modules and solutions of SAP. In addition, their fluent communication skills and expertise in SAP ERP solution allow them enlighten you properly to make the right decision.
 

De CircleLead serves small to medium business clients by bringing the resources of our skilled and experienced SAP Consultants coupled with a pool of contract resources.

Whether you are looking for a whole nine yards solution or simply want to leverage your existing IT infrastructure, De CircleLead is inclined to developing and supporting dynamic SAP solutions expressly designed to meet your business needs. Our solutions can be customized to meet the requirements of your business and market. 
 

In summary De CircleLead has the following rationale in mind when developing and implementing SAP Solutions for your business: 

 

  • Keep it as simple as the demand requires 
  • Keep it within your budget 
  • Consider maintenance costs 
  • Consider end user assimilation 

 
 

SAP Corporate Support 


The globalization of business activities has increased the demand for worldwide access to expert knowledge. Heightened competition is driving shorter product life cycles, and the workforce is becoming increasingly mobile and decentralized.

To ensure that your company succeeds in this environment, your organization must provide upgrade opportunities for your employees on the go. And these opportunities must be relevant to the job and available on demand. 
 

1. SAP Project Based / Customized Assignments : Keeping the new developments in SAP Technology in mind and how it is beneficial to organizations, we provide various SAP consulting assignments for your SAP team members to manage the future developments or manage the system in much better way. 
 

2. Corporate Nominations : If you are a core team member in SAP implementation project with your company and have not gone through the process of SAP certification, your company can nominate and sponsor you for the SAP certification at our SAP academy.

SAP certification has various advantages giving an in-depth knowledge of the subject matter which can be applied on the job. SAP certification is globally recognized and provides one of the highest paid jobs across the world.

The certification also provides privilege to access the SAP knowledge portal, free of cost for a lifetime allowing you to stay up-to-date with the progress in the SAP technology. 

 

3. Other IT Technologies : Delphi's training team has been successful in developing and delivering training workshops that gives you and your employees practical IT skills needed to maximize performance in a short time.

The courses are tailor-made for companies and individuals looking for the best IT solutions. We have training schedules that best suits the learner. 

 

  • We focus exclusively on high-quality training for your corporation's needs. 
  • We use performance-driven and proven training professionals. 
  • We help manage unanticipated challenges. 
  • We can deploy training resources in India and abroad. 

 
 

Functional Support 


All Functional support activities (except new requirements) shall be carried out under the scope of De CircleLead Service, some of which are mentioned as under: 
 

  • Fault finding in transaction 
  • Detailing procedures and paths 
  • Post issues to SAP, and rectify the problems accordingly 
  • Changes required in SPRO for bug fixing only. 
  • Changes in the system arising out of the union / state budget presentations 

 
 

Development Support 


All ABAP/WebDynPro and other technical activities (except new developments) shall be carried out under the scope of De CircleLead Service, some of which are mentioned as under: 

  • Run time errors in programs 
  • Apply changes to standard SAP programs to resolve errors. 
  • Check on ABAP dumps 
  • All other relevant ABAP activities required for the smooth functioning of the SAP systems 
 

All the programs developed and used by the users which includes reports, documents and interface programs shall be covered under the purview of the contract. 

The execution time of the programs would also be documented by DE CIRCLELEAD AMS Team. 


 

BASIS Support 


De CircleLead
SAP Application Management Team shall provide you total administration of your SAP implementation - from installation and integration, upgrades to Operation Support. De CircleLead has permanent access to SAP internal workflow systems as well as to SAP's notes databases.

De CircleLead Basis teams are trained and certified by SAP as SAP Technical Consultants. This technical SAP knowledge on top of the platform expertise (operating system, and network) allows faster problem isolation and resolution through a better understanding of interactions between the layers. 
 

The Basis Service is provided under the following areas : 

  • Daily/Routine tasks 
  • Predictable tasks 
  • Performance monitoring/tuning
  • Hot packs upgrade 
  • System log checks - Alert monitoring Analysis of SAP alerts 
  • Analysis of errors in transport system 
  • Preventative tasks 
  • Backup/Restore Solutions Scheduling Backups 
  • Periodic (Monthly) restoration of backups 
  • Check on the status of backup jobs and all background jobs 
  • Check on spool errors 
  • User Maintenance 
  • System performance health-check 
  • Installation 
  • Instance/Client Refresh 
  • Analysis of system log 
  • Check for failed updates 
  • Check for lock statuses 
  • Database Management 
  • Database alerts 
  • Database error logs 
  • Database Reorganization 
  • Table space 
  • Buffers 
  • Maintenance of Authorization Roles and Profiles 
  • Application of Patches, 
  • Apply Online Support Service (OSS) Notes 
  • CCMS Management 
  • Changes to environment variables of the operating system 
  • Performance tuning of ABAP and System 

 
 

Upgrade and Migration Services 


SAP continuously invests in its products and solutions to ensure the innovation based on internal product road map, technology evolution and customer feedback. Therefore the functionality of the systems and underlying technologies change over time.

To continue delivering the benefits of new changes to the business, release upgrade is a necessary part of life-cycle. 
 

However the business critical systems being used in production, there is a need for coordinated efforts and upgrade specific skills are required to update the current distributed architecture. All these changes should take place with minimal impact on current in-operation mission critical SAP environment. 
 

Regression testing is a very key factor for successful upgrade to ensure that there is no process breakdown in the upgraded system and business continuity is maintained. 
 

De CircleLead has helped several customers to upgrade versions and enhancement packs of their SAP solutions. In several situations we have worked with customers to upgrade underlying hardware, database and operating environment. 
 

De CircleLead team has comprehensive experience in upgrade process; tools and techniques involved and has successfully helped customers in the upgrade exercise.

 
 

Data Migration 


Any ERP implementation’s success factor is hugely dependent on the quality of the master data that is uploaded. We help our customers to safely migrate their data from legacy systems to ERP with a seamless transfer, ensuring the high quality of data to sustain their growth of business. 
 

 

Upgrades 


With newer version coming in for SAP and the related databases, often client face the challenge to upgrade technically as well as functionally on newer version of the software. We can help you make a seamless transition.
 

 

APPLICATION MANAGEMENT SERVICES 


Break-fix and continuous improvement

For your business, the SAP system is the "glue" that holds the various functions of your organization together and is pivotal in realizing your growth plans. Therefore it is important to ensure the smooth running of SAP system with adequate assistance to the users to use the system and the continuous improvement. 
 

De CircleLead has been providing "SAP ERP Application Management Services" to several customers and has evolved a framework; that provides continuous improvement and sustenance to SAP system. De CircleLead SAP Support is designed not just to keep the business going but also to keep the business growing. 
 

The Application Management is provided through flexible delivery models that are adopted to specific customer requirements in terms of timing, work calendar, etc. 

The delivery model can be: 

  • On site: All the consultant are located at customer premises 
  • Right-site: Some key consultants shall be at customer premises where as other would be at De CircleLead service delivery center. 

 
 

Application Support 

De CircleLead takes over the support, maintenance, enhancement and evolution of your entire application portfolio. Cost savings are immediate and extensive. We guarantee performance and productivity.

De CircleLead provides ongoing management of and support for SAP Applications with the goal of improving the value those applications contribute to your organization. 

 
 

FUNCTIONAL & TECHNICAL SUPPORT 


Sometimes, an organization's SAP team does not have the expertise needed to implement a solution or fix a complex problem. Other times, the frequency of SAP-related issues is not high enough to warrant having a full-time SAP Consultant in its employ.

Though the services of a part-time SAP Consultant would save money, it might be totally effective. 
 

De CircleLead provides flexible and dynamic support services. We furnish detailed project logs so you can keep track of everything that has been done to your system. In essence, we are your secondary SAP support staff in case of emergencies or when an extra hand is needed.

The flexibility of our support service and the fact that our consultants will be familiar with your system allow our clients to be rest assured that their critical SAP infrastructure is in capable hands. Should the need arise, we can also train your staff onsite to be able to use the SAP system as is required of them by their job demands and roles 

 

 

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De CircleLead teams have expert business process and domain knowledge in a variety of industries and business environments.